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Contact Us
To assist us in handling your enquiry effectively, please use the contact details below.
General Enquiries
0845 111 4455
If you would like to make a general or sales enquiry, we will be happy to answer any questions you have about Protx products and services or provide you with advice on setting up a merchant account.
To contact the sales team please email info@protx.com or call 0845 111 4455.
Customer Services
0845 111 4455
If you are an existing customer and you would like to ask a general question about your account or if you would like to change your company or contact details, please contact our Customer Service team at customerservice@protx.com or call 0845 111 4455.
Please note that any changes to your account must be made by the primary contact by email for security reasons.
Accounts
0845 111 4455
If you have an invoice enquiry, would like to settle an overdue balance or amend your Direct Debit instruction, please contact our accounts team at accounts@protx.com or call 0845 111 4455.
Support
0845 111 4455
If you are either testing or live on the Protx system and you have a technical query, please email support@protx.com. Please note that our primary means of support is via email and priority is given to email enquiries.
For any transaction related queries, please remember to include the following information:
- Vendor name
- Transaction ID Code
- Specific details of your enquiry
Each e-mail enquiry will be issued with a ticket number so that you can track the progress of your enquiry.
If you do need to speak to technical support, please call 0845 111 4455.
Partners
0845 111 4455
If you offer services that are complementary to our services, such as web development or shopping cart software, and you are interested in working with us please email partners@protx.com or call us on 0845 111 4455.
Feedback
If you would like to provide us with feedback on our services, please email feedback@protx.com. Please also email feedback if you would like us to consider making a change to our payment system.
Office Address
Protx (a division of Sage UK Ltd)
Holborn Hall
100 Gray's Inn Road
London
WC1X 8AL
Fax
Our fax number is as follows:
0845 111 4456
Opening Hours
General Enquiries and Accounts:
Monday to Friday 9am- 5.30pm
Customer Service:
Monday to Friday 8am - 8pm via email and telephone
Saturday and Sunday 10am- 5pm
Technical Support:
Monday to Friday 8am - 8pm via email and telephone
Saturday and Sunday 10am- 5pm
System Support:
Our customer facing support is available at the times displayed above, but our systems are monitored and supported 24 hours a day, 365 days per year.
Registered Details
Protx, a division of Sage (UK) Limited is registered in England under no. 4176403 and its registered office is at North Park, Newcastle upon Tyne NE13 9AA.
VAT registration number is 555909605.
Please address all postal correspondence to our London office address, detailed above.